Last updated: September 21, 2026
This Privacy Policy describes how Silon collects, uses, and handles personal information when you visit our website, place an order, contact us, or otherwise use our services.
Information We Collect
Depending on how you interact with Silon, we may collect information such as:
- name
- billing address
- shipping address
- email address
- order and transaction information
- product and shopping activity
- customer-service communications
- device, browser, IP address, and website usage information
- other information you voluntarily provide
Payment Information
Payments may be processed by third-party payment service providers.
Silon does not need to store complete payment card details when those details are handled directly by an authorized payment processor.
Payment providers may process your information according to their own privacy policies and legal obligations.
How We Use Information
We may use personal information to:
- process and fulfill orders
- process payments and refunds
- provide shipping and tracking information
- communicate about orders
- provide customer support
- prevent fraud, abuse, and security incidents
- maintain and improve our website and services
- comply with legal and regulatory obligations
- maintain business and transaction records
- protect the rights, property, and security of Silon, our customers, and others
Service Providers
We may share information with service providers when reasonably necessary to operate our business.
These providers may include:
- payment processors
- ecommerce and website infrastructure providers
- hosting providers
- shipping and fulfillment providers
- analytics and technology providers
- fraud-prevention and security providers
- customer-service providers
- professional advisers
We do not authorize service providers to use personal information for unrelated purposes beyond providing their services or complying with applicable law.
Cookies and Similar Technologies
Silon may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve functionality, support security, and measure performance.
Some third-party services integrated with the website may also use cookies or similar technologies subject to their own policies.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, fraud prevention, recordkeeping, dispute resolution, and legal compliance.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Your Privacy Choices and Rights
Depending on where you live and applicable law, you may have rights relating to your personal information, which may include requesting access, correction, deletion, or other available privacy choices.
To submit a privacy request, contact:
We may need to verify your identity before completing certain requests.
Children’s Privacy
Silon is not intended for children to make purchases independently where parental or guardian consent is legally required.
We do not knowingly seek to collect personal information from children in violation of applicable law.
Third-Party Links
Our website may contain links to third-party websites or services.
Silon is not responsible for the privacy practices of third-party websites. Please review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, practices, or legal obligations.
The updated version will be posted on this page with an updated revision date where appropriate.
Contact Us
For privacy questions or requests:
Email:
[email protected]
Business Address:
101 Combs Blvd, Glasgow, KY, 42141, US