Last updated: September 21, 2026
This Shipping Policy applies to orders shipped by Silon to customers in the United States and Canada.
Shipping Destinations
Silon currently serves customers in the United States and Canada.
Shipping Cost
Standard shipping is free for eligible orders shipped to the United States and Canada unless a different shipping charge is clearly disclosed during checkout before the order is placed.
Order Processing
Orders are typically processed within 1–3 business days.
Business days generally exclude weekends and public holidays.
Processing time is the time required to prepare an order for shipment and is separate from carrier transit time.
Estimated Delivery Time
After order processing, standard shipping typically takes approximately 5–12 business days.
Delivery times are estimates rather than guaranteed delivery dates.
Actual delivery time may vary due to destination, carrier operations, weather, peak shopping periods, customs processing, or other circumstances outside Silon’s reasonable control.
Tracking
When tracking is available, tracking information will be provided after the order has shipped.
Tracking information may require additional time to become active after the shipment is created or transferred to the carrier.
Multiple Shipments
Products within the same order may occasionally ship separately.
If an order is divided into multiple shipments, packages may arrive at different times and may have separate tracking information.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you discover an address error after placing an order, contact [email protected] as soon as possible.
We will make reasonable efforts to assist before the order ships, but address changes cannot be guaranteed after an order has entered fulfillment or has been shipped.
Delivery Delays
If your shipment is delayed, please review the carrier tracking information first.
If the tracking information indicates a significant problem or has not updated for an extended period, contact [email protected] with your order number.
Customs, Duties, and Taxes
For shipments that may be subject to customs processing, duties, import taxes, or other government charges, the treatment of those charges may depend on the destination, applicable law, order, carrier, and checkout arrangement.
Any charges collected by Silon will be disclosed during checkout where applicable.
Additional charges imposed by customs authorities, carriers, or government agencies that were not collected by Silon may remain the responsibility of the recipient unless applicable law requires otherwise.
We do not make representations that every international or cross-border shipment is exempt from customs duties, import taxes, or similar charges.
Lost or Delivery-Issue Orders
If tracking indicates a delivery problem, or if you believe your shipment may be lost, contact [email protected].
We will review the available shipment information and assist with an appropriate resolution based on the circumstances.
Contact Us
For shipping questions, contact: