Once your order has shipped, tracking information will be provided when tracking is available for the shipment.
How to Track Your Order
Please use the tracking information provided with your shipping confirmation to check the latest delivery status directly with the carrier.
Tracking information may take some time to become active after a shipping label is created or after the carrier first receives the package.
Multiple Shipments
Some orders may be shipped in more than one package. If this happens, you may receive separate tracking information for each shipment.
Tracking Has Not Updated
Carrier tracking information may occasionally take additional time to update while a package is in transit.
If your tracking information has not updated for an extended period, or if the carrier reports a delivery problem, please contact us at:
Please include your order number so we can assist you.
Marked Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around the delivery location.
- Check with household members, neighbors, building staff, or other people who may have accepted the package.
- Review any delivery details provided by the carrier.
- Contact the carrier when appropriate.
If you still cannot locate the package, contact [email protected] with your order number and tracking information.